Frequently Asked Questions

This is my first time doing therapy. What do I need to bring?

All you need to do is bring for yourself. For your first telehealth session, log into the Client Portal and click the camera icon that says Join Session and you’re good to go. You should be in a quiet, secure location where your conversations will not be overheard.

If your session is in-person, your therapist will call you in advance with details such as parking and office suite. Just ensure all the Documents in the Client Portal are signed and/or completed before the first session.

What do I have to do in Sessions?

Your active participation and collaboration will be crucial to your success. We tailor our approach and interventions for each individual, family and couple in front of us. Your open communication with your therapist is always encouraged and welcomed.

What are your fees?

Initial Evaluations: $225

Individual Sessions: $175

Family/Couples Sessions: $200

TF-CBT Sessions: $250

Cards are charged at the time of the session. You can also use an HRA/FSA flex card if your insurance provides that. If your insurance reimburses, we can provide a Superbill to you in the Client Portal you can submit to your insurance company to request reimbursement.

Which insurances do you accept?

Independence Blue Cross/Keystone Health Plan East. Highmark BCBS. Optum. Aetna. Quest. Geisinger. Independence Administrators. Amerihealth. Cigna. We do not accept Medicaid/Medicare

Do you have a Late Cancellation/No Show Policy?

Yes. We request 24 hour notice to cancel/reschedule sessions. You can log into the Client Portal at any time to do so on your own. Otherwise, the Late Cancellation fee is $100. The No Show fee would be the full price of the session.

No Surprises Act/Good Faith Estimate

Full Being Services believes that every patient has the right to receive the best care. It’s important to understand that care for "out of network" patients can cost more than care obtained from a provider within your insurance's network. When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Effective January 1, 2022, a federal law called The No Surprises Act now protects patients from surprise billing and requires health-care providers to make patients aware of their potential out of network financial responsibility. Prior to your service, please contact your health plan and the main office at Full Being Services (FBS) to better understand if/how these protections apply to you and your out of network plan. When a patient is "out of network" to FBS, we will work to inform our patients of the potential for increased out of pocket expenses, provide an estimate of services and obtain your consent to agree to pay more for "out of network" care. For more information on the No Surprises Act please see below. What is “balance billing” (sometimes called “surprise billing”)? When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out of network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit. “Surprise billing”is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. You are protected from balance billing for: Emergency services If you have an emergency medical condition and get emergency services from an out of network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for the emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services. When you get services from an in-network hospital or ambulatory surgical center, certain providers may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology,laboratory, neonatology,assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. If you get other services at these in network facilities, out of network providers can’t balance bill you, unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network. When balance billing isn’t allowed, you also have the following protections: You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly. Your health plan generally must: Cover emergency services without requiring you to get approval for services in advance (prior authorization), Cover emergency services by out-of-network providers, Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits, Count any amount you pay for emergency services or out of network services toward your deductible and out of pocket limit. If you believe you’ve been wrongly billed, you may contact the following agencies for assistance: Centers for Medicare & Medicaid Services (CMS)1.800.985.3059 Pennsylvania Department of Insurance 1326 Strawberry Square Harrisburg, PA 17120 Dept. of Insurance (Insurance billing issues):1.877.881.6388 (Provider billing issues): 1.717.705.6938

〰️

Full Being Services believes that every patient has the right to receive the best care. It’s important to understand that care for "out of network" patients can cost more than care obtained from a provider within your insurance's network. When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Effective January 1, 2022, a federal law called The No Surprises Act now protects patients from surprise billing and requires health-care providers to make patients aware of their potential out of network financial responsibility. Prior to your service, please contact your health plan and the main office at Full Being Services (FBS) to better understand if/how these protections apply to you and your out of network plan. When a patient is "out of network" to FBS, we will work to inform our patients of the potential for increased out of pocket expenses, provide an estimate of services and obtain your consent to agree to pay more for "out of network" care. For more information on the No Surprises Act please see below. What is “balance billing” (sometimes called “surprise billing”)? When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out of network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit. “Surprise billing”is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. You are protected from balance billing for: Emergency services If you have an emergency medical condition and get emergency services from an out of network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for the emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services. When you get services from an in-network hospital or ambulatory surgical center, certain providers may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology,laboratory, neonatology,assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. If you get other services at these in network facilities, out of network providers can’t balance bill you, unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network. When balance billing isn’t allowed, you also have the following protections: You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly. Your health plan generally must: Cover emergency services without requiring you to get approval for services in advance (prior authorization), Cover emergency services by out-of-network providers, Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits, Count any amount you pay for emergency services or out of network services toward your deductible and out of pocket limit. If you believe you’ve been wrongly billed, you may contact the following agencies for assistance: Centers for Medicare & Medicaid Services (CMS)1.800.985.3059 Pennsylvania Department of Insurance 1326 Strawberry Square Harrisburg, PA 17120 Dept. of Insurance (Insurance billing issues):1.877.881.6388 (Provider billing issues): 1.717.705.6938 〰️